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Privacy Policy

Effective Date: 1st June, 2026

1. INTRODUCTION

Excella (“Platform”, “we”, “us”, “our”) operates a property listing marketplace accessible via www.excella.co.ke.

This Privacy Policy explains how we collect, use, disclose, and protect personal data in compliance with the Kenya Data Protection Act, 2019 and applicable regulations.

By using the Platform, you consent to the practices described in this Policy.

2. DATA CONTROLLER

Excella acts as a Data Controller for personal data collected through the Platform.

Contact details:

3. PERSONAL DATA WE COLLECT

3.1 Information You Provide

  • Full name
  • Phone number
  • Email address
  • Property listing details (if applicable)
  • Communications sent via the Platform

3.2 Automatically Collected Data

  • IP address
  • Device information
  • Browser type
  • Usage data (pages visited, time spent)
  • Cookies and tracking technologies

3.3 Third-Party Data

We may receive data from:

  • Analytics providers
  • Marketing partners

4. PURPOSE OF DATA PROCESSING

We process personal data for the following purposes:

  • To create and manage user accounts
  • To display and manage property listings
  • To facilitate communication between users
  • To generate and route leads
  • To improve Platform functionality and user experience
  • To send notifications and service updates
  • To comply with legal obligations

5. LEGAL BASIS FOR PROCESSING

We process personal data based on:

  • Consent (e.g., marketing communications)
  • Contractual necessity (providing Platform services)
  • Legal obligation (compliance with Kenyan law)
  • Legitimate interests (platform improvement, fraud prevention, analytics)

6. DATA SHARING AND DISCLOSURE

We may share personal data with:

  • We do not sell personal data to third parties.

6.1 Other Users

  • Contact details may be shared when users make inquiries about listings

6.2 Service Providers

  • Hosting providers
  • Analytics and marketing tools

6.3 Legal Authorities

  • Where required by law or court order

7. DATA RETENTION

We retain personal data only for as long as necessary to:

  • Fulfill the purposes outlined in this Policy
  • Comply with legal and regulatory obligations
  • Resolve disputes and enforce agreements
  • Inactive accounts may be deleted or anonymized after a reasonable period.

8. DATA SECURITY

We implement appropriate technical and organizational measures to protect personal data, including:

  • Secure servers and encryption
  • Access controls
  • Monitoring and auditing systems
  • However, no system is completely secure, and we cannot guarantee absolute security.

9. YOUR RIGHTS UNDER THE KENYA DATA PROTECTION ACT

You have the right to:

  • Access your personal data
  • Correct inaccurate or incomplete data
  • Request deletion of your data
  • Object to processing
  • Restrict processing
  • Withdraw consent at any time
  • Lodge a complaint with the Office of the Data Protection Commissioner (ODPC)
  • Requests can be made via the contact details provided below.

10. COOKIES AND TRACKING

We use cookies to:

  • Enhance user experience
  • Analyze traffic and usage patterns
  • Personalize content
  • Users can manage cookie preferences through their browser settings.

11. INTERNATIONAL DATA TRANSFERS

Where personal data is transferred outside Kenya, we ensure:

  • Adequate data protection safeguards are in place
  • Compliance with applicable legal requirements

12. CHILDREN’S DATA

The Platform is not intended for individuals under 18 years of age.

We do not knowingly collect personal data from children.

13. THIRD-PARTY LINKS

The Platform may contain links to third-party websites.

We are not responsible for the privacy practices of those websites.

14. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time.

Changes will be posted on the Platform with an updated effective date.

15. CONTACT

For questions, requests, or complaints regarding this Privacy Policy:

By using Excella, you acknowledge that you have read and understood this Privacy Policy.

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